Cancellation and Refund policy
These terms and conditions govern the cancellation and refund policy for services provided on the IBS Group website (the"Company") as part of the Company's offerings. All capitalized terms are interpreted in accordance with the Terms of Use.
Cancellation and refund of funds by the Company
The Company reserves the right to reject or cancel orders at its sole discretion, without the obligation to pay penalties or interest. Situations that may lead to cancellation include:
- errors in information about services or prices;
- technical problems;
- suspected credit / debit card fraud.
In some cases, you may need to provide additional information or check before accepting the order. If your order is canceled after funds are debited, the amount will be refunded to the account of the card from which the payment was made.
User cancels an order
By default, the user does not cancel an order, except in certain cases. During 7 days from the start of providing the service you can request a full refund by justifying the request with specific reasons why the service does not meet your expectations.
Upon confirmation of the validity of the request, the amount will be refunded, net of bank fees.
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